Lifestyle and Mobility Terms & Conditions
BHTA & Trading Standards Regulations
As part of Lifestyle & Mobility continued commitment to provide exceptional customer service we are regulated by the BHTA & Trading Standards Regulations and adhere to their strict code of practice, for full details on the code of practice can be found on http://bhta.com/wp-content/uploads/2016/07/BHTA-Code-of-Practice-1-January-2018-1.pdf
Social Media Platforms
Here at Lifestyle & Mobility we are here to show you all the fantastic and wide range of mobility products to share. Join the hundreds of fans on our Facebook page to keep up to date with all the latest products, reviews, videos, news, events, offers and competitions.
The Lifestyle & Mobility Twitter feed is a great place to catch all the latest deals, competitions and news from your desktop, phone or tablet.
Our YouTube channel plays host to a variety of entertaining and informative videos about products and is a great way to find out more about our range of products and how they can help you.
Checkatrade, Google & Facebook Testimonials
Lifestyle & Mobility has partnered with the customer reviews platform Checkatrade, Google & Facebook so that you – our customer – can share your experiences of Lifestyle & Mobility with us and with other customers. We value all the feedback we get. We’re proud of the progress that we’ve made on our site and within our stores and with our service, but we’re always looking for ways that we can improve. If you do have a negative feedback, before creating a post we kindly ask you to please in first instance to report it to us at [email protected]lifestyleandmobility.co.uk hopefully we will be able to resolve any issue, before posting any negative feedback on these review platforms.
We accept online payments in a secure environment using Secure Socket Layering technology (SSL) by credit or debit card. This means that on any page where you enter your personal information such as credit card details, the information sent to us is encrypted to safeguard your details. Encryption prevents other internet users from accessing this information.
We have implemented a number of measures to ensure our site and your details are as secure as possible. When you send us your personal information, the link between your PC and our server is encrypted using industry standard methods (SSL). Once your information reaches our server the card details are further encrypted before being stored on our secure sever behind its firewall. Your card number is never stored in any human readable format. Our computers use your card details to take payment automatically. Our employees have no access to any sensitive customer information.
In some instances, Lifestyle & Mobility will contact you via telephone after an order has been placed on the site. You will be requested to confirm details of the order and answer some security questions. This will allow the order to then be processed and dispatched promptly to you. Lifestyle & Mobility will never request you to confirm your registration password you use to log into your account.
If you receive a suspected fake Lifestyle & Mobility e-mail, discover a spoof Lifestyle & Mobility website, or if anything raises your suspicions, please report it to us at [email protected]lifestyleandmobility.co.uk, forwarding any suspicious e-mails including the full headers directly.
Individuals who are chronically sick or disabled and whose products are for personal use, or charities where the products are made available to a disabled person for their own personal/domestic use, may be eligible for VAT Relief.
To quality for VAT Relief you must ensure that the VAT Relief checkboxes are selected at checkout, along with stating the precise medical condition. Assuming you meet the criteria, VAT will not be added (unless a particular product has compulsory VAT).
Orders that are received without ticked exemption will incur the VAT charge which will be highlighted clearly to you through our shopping calculator.
Completed VAT Relief Declarations by customers are accepted as prima facie evidence by the Company that a valid medical condition exists for exemption under The VAT Act, and no VAT will be charged on the goods purchased. If, at a later date, HMRC disputes the validity of the medical condition, you will be liable to pay the appropriate VAT that should have been applied. Under these circumstances, Lifestyle and Mobility reserves the right to demand that you pay the VAT amount that is due.
Customers in other EU countries may have to pay VAT depending on location. Customers outside of the European Union do not pay any VAT.
The VAT/sales tax shown in the basket and in our checkout is meant as a guide. The final VAT/sales tax amount will be shown on the printed invoice received with your items.
Ordering & Payments
You can place your order simply and safely over the phone by calling 01702 417 088 through a member of our friendly Sales Team, online or in person in at any of our store.
- Payments can be made using all major credit and debit cards with the Lifestyle and Mobility Secure Payment System.
- All orders are processed by our Sales Team who are fully compliant with both Data Protection and Computer Misuse Acts.
- All orders outside the UK mainland (including Northern Ireland) will be subject to postage and packing charge which you will be advised of prior to shipment of goods.
- All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.
- Please note that no products will be dispatched until the VAT Exemption Form has been sent back to us, via email or by post. The product must also be paid for in full (including any postage).
- If you encounter any problems whilst ordering from Lifestyle and Mobility please don’t hesitate to contact us through e-mail: [email protected]
Every effort has been taken to ensure that the products supplied by Lifestyle & Mobility correspond as closely as possible to the pictures illustrated on our website and brochure, but they may vary due to the unique characteristics and variation of materials. Lifestyle & Mobility are not responsible for any such variations, including but not limited to the following:
- Product colour and shade may vary from one manufacturing batch to another.
- Fabric patterns are not matched unless stated on labelling.
- Leather is a natural material with unique characteristics such as shade variation, random scars and blemishes.
We reserve the right to make any changes to product descriptions/specifications (internal or external) and any other changes where necessary.
Please check the details of the products shown on promotional publications or offers before ordering as products may differ from catalogue to website to store.
Damage On Delivery
Goods damaged in transit must be reported immediately by signing the delivery note ‘Damaged On Arrival’. You MUST inform Lifestyle & Mobility within 2 hours on the SAME DAY as delivery/receipt of the goods that damage has been made. Any damaged goods must be retained by the buyer for any inspection. If the delivery note is signed without the comment ‘Damaged On Arrival’ the seller cannot be held responsible for damages. Customers may be requested to supply photos of the damage sustained in delivery and dispatch.
The price of the goods is the price set out on the website. All prices are shown in Pounds Sterling. The price of the goods is exclusive of VAT unless stated otherwise.
The price of the goods is exclusive of the costs and charges of packaging, insurance and transport of the goods, which shall be invoiced to you separately.
Where the ‘In-Store Price’ is listed, this refers to the current price in Lifestyle & Mobility showrooms. The prices shown are only applicable to purchases made via the website. On occasions, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time in Lifestyle & Mobility showrooms. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, Lifestyle & Mobility showrooms are under no obligation to honour any online price or promotion that differs from the in-store price.
Special Offers and promotions advertised in the press or other media may be excluded from the site unless specifically advertised as available online. All offers are subject to availability and while stocks last. This includes all offers advertised via official Lifestyle & Mobility social media channels.
Offers cannot be used in conjunction with one another. Where more than one offer is available on the same product only one discount will apply. The offer giving the greatest saving will be applied in the basket. Equally, voucher code offers cannot be used in conjunction with any other promotional offer.
When you place an order with us you will be making an offer to enter into a contract. We will acknowledge your order but we will not accept your offer, and enter into a contract with you, until we dispatch the goods to you and inform you that they have been dispatched. At this point we will have entered into a binding contract and payment will be taken.
Manufacturer warranties and Lifestyle & Mobility warranties do not affect your consumer rights.
The majority of our products are guaranteed for twelve months by the manufacturer. Our warranty does not cover items used outside of the UK mainland and does not include the cost of the hire of a replacement product(s). For items purchased outside of mainland UK, we can provide a return to base warranty at our discretion and at your cost..
Our warranties provide coverage only if you maintain or use the product as directed. For example, our warranty covers only personal uses – as opposed to business uses – of the product. If there are multiple users of the product then we would not cover any product faults.
Please note that if you have made any modifications to the product then this invalidates the manufacturer’s warranty and Lifestyle & Mobility guarantee.
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.
Lifestyle and Mobility are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not e-mail you in the future unless you have given us your content. We will give you the chance to refuse any marketing e-mails from us in the future.
The type of information we will collect about you when you place an order or register on our website includes:
- Phone number
- E-mail address
This information is stored on our internal systems and our website simply verifies you as a customer of Lifestyle & Mobility. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your own account or by contacting us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. We use the information you provide for the following purposes:
- Aid strategic development
- Audit usage of the site
- Providing the best possible service processing any orders you may have made
- Providing you with information about products and services we offer
If you have any questions or comments about your privacy you can e-mail us: [email protected].
We expect you to maintain the confidentiality of your user name and password for your Lifestyle & Mobility account.
Unless otherwise stated, all rights, including copyright, in the content, text and graphics of these Lifestyle & Mobility web pages are owned and controlled for these purposes by Lifestyle & Mobility. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Lifestyle & Mobility pages for any other purpose whatsoever, in any medium, without the prior written permission of Lifestyle & Mobility.
In accessing Lifestyle & Mobility web pages, you agree that you may only download the content for your own individual and non-commercial use.
Feel free to use small quotes as long as you acknowledge our site and provide a link back to the original source.
Uses Made Of Information
We use information held about you in the following ways:
- To ensure that content from the website is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
- We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post.
If you are an existing customer, we will only contact you by email or post with information about goods and services similar to those which we the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to carefully selected third parties for marketing purposes, please tick the relevant box on the payment form or if you are an existing customer email us on [email protected] requesting to “opt out from third party mailings”.
By submitting information to Lifestyle & Mobility you consent to the collection and use of this information by Lifestyle & Mobility and its Service Provider (if any) in the fulfilment of your order.
By entering into an agreement with us when you place an order you have consented to this use of your data (where applicable). You may ask us at any point not to share your information with third parties for this purpose by contacting [email protected] and providing your customer account number.
Cookies are alphanumeric identifiers that are transferred to your computer’s (or alternative web browsing device’s) hard drive through your web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommended products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits.
To take advantage of some of Lifestyle & Mobility essential features we recommend that you leave your cookies turned on. However the Help menu in your browser will allow you to prevent your browser from accepting new cookies and how to disable cookies altogether.
Google Analytic Tool & Social Media Plug-Ins
Social media plug-ins for Facebook and Twitter obtain data for tracking purposes.
The above privacy statement may not be applicable in all countries of Lifestyle & Mobility visitors or registered community users, as security policies may vary according to the individual internet laws in each host country.
We occasionally make our mailing lists available to carefully selected third party marketing companies. Please note: we never release phone numbers or email addresses.
However, we will not pass your information to any third parties without your permission. You can also e-mail us to stop receiving information about us or to find out more information about our Privacy Statement by e-mailing us: [email protected]
Improving Our Service
To better tailor our services to our customers’ needs, we use non-identifying and aggregate information to help us make decisions on how to improve Lifestyle & Mobility. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.
From time to time we offer promotional codes to reduce the price of products or give away a free item with a purchase. Voucher codes must be entered at checkout in order for them to apply.
Voucher codes can only be used for purchases made on our website. Orders placed over the telephone are not eligible for these offers and promotions.
Only one promotional code can be applied on each individual order.
Promotional codes are only available for eligible orders placed during the period which the promotion has been determined to run to. Any orders falling outside of this period will not be eligible for the promotion.
When the order is placed the correct promotional code must be used or the promotion will not be applied.
When an order which has a promotion applied to it is refunded the final amount paid for the order will be refunded. No extra amount will be refunded on a saving accrued as a result of a promotion being applied nor will the value of a free item be refunded.
Once a promotion has been applied this cannot be replaced with another promotion that the order is eligible for after the order has been placed.