Privacy Policies

Lifestyle and Mobility are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not e-mail you in the future unless you have given us your content. We will give you the chance to refuse any marketing e-mails from us in the future.

Please note that all calls are recorded for training and quality purposes. The exception to this policy is if and when any payments are taken over the phone – we do not record card details and similar being given during such transactions.

The type of information we will collect about you when you place an order or register on our website includes:

  • Address
  • Phone number
  • E-mail address

This information is stored on our internal systems and our website simply verifies you as a customer of Lifestyle & Mobility. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your own account or by contacting us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. We use the information you provide for the following purposes:

  • Aid strategic development
  • Audit usage of the site
  • Providing the best possible service processing any orders you may have made
  • Providing you with information about products and services we offer

If you have any questions or comments about your privacy you can e-mail us: info@lifestyleandmobility.co.uk.

Lifestyle & Mobility maintains a strict privacy policy in full accordance with the Data Protection Act 1998.

We expect you to maintain the confidentiality of your user name and password for your Lifestyle & Mobility account.

Unless otherwise stated, all rights, including copyright, in the content, text and graphics of these Lifestyle & Mobility web pages are owned and controlled for these purposes by Lifestyle & Mobility. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Lifestyle & Mobility pages for any other purpose whatsoever, in any medium, without the prior written permission of Lifestyle & Mobility.

In accessing Lifestyle & Mobility web pages, you agree that you may only download the content for your own individual and non-commercial use.

Feel free to use small quotes as long as you acknowledge our site and provide a link back to the original source.

Uses Made Of Information

We use information held about you in the following ways:

  • To ensure that content from the website is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post.

If you are an existing customer, we will only contact you by email or post with information about goods and services similar to those which we the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to carefully selected third parties for marketing purposes, please tick the relevant box on the payment form or if you are an existing customer email us on info@lifestyleandmobility.co.uk requesting to “opt out from third party mailings”.

Your Consent

By submitting information to Lifestyle & Mobility you consent to the collection and use of this information by Lifestyle & Mobility and its Service Provider (if any) in the fulfilment of your order.

By entering into an agreement with us when you place an order you have consented to this use of your data (where applicable). You may ask us at any point not to share your information with third parties for this purpose by contacting info@lifestyleandmobility.co.uk and providing your customer account number.

If we decide to change our privacy policy we will post changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Cookies

Cookies are alphanumeric identifiers that are transferred to your computer’s (or alternative web browsing device’s) hard drive through your web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommended products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits.

To take advantage of some of Lifestyle & Mobility essential features we recommend that you leave your cookies turned on. However the Help menu in your browser will allow you to prevent your browser from accepting new cookies and how to disable cookies altogether.

Google Analytic Tool & Social Media Plug-Ins

Google Analytics is a systems used by many website to record information about who visits a website. Google set five difference cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google use cookies here.

Social media plug-ins for Facebook and Twitter obtain data for tracking purposes.

International Privacy

The above privacy statement may not be applicable in all countries of Lifestyle & Mobility visitors or registered community users, as security policies may vary according to the individual internet laws in each host country.

Disclosures

We occasionally make our mailing lists available to carefully selected third party marketing companies. Please note: we never release phone numbers or email addresses.

However, we will not pass your information to any third parties without your permission. You can also e-mail us to stop receiving information about us or to find out more information about our Privacy Statement by e-mailing us: info@lifestyleandmobility.co.uk

Improving Our Service

To better tailor our services to our customers’ needs, we use non-identifying and aggregate information to help us make decisions on how to improve Lifestyle & Mobility. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.

Promotional Offers

From time to time we offer promotional codes to reduce the price of products or give away a free item with a purchase. Voucher codes must be entered at checkout in order for them to apply.

Voucher codes can only be used for purchases made on our website. Orders placed over the telephone are not eligible for these offers and promotions.

Only one promotional code can be applied on each individual order.

Promotional codes are only available for eligible orders placed during the period which the promotion has been determined to run to. Any orders falling outside of this period will not be eligible for the promotion.

When the order is placed the correct promotional code must be used or the promotion will not be applied.

When an order which has a promotion applied to it is refunded the final amount paid for the order will be refunded. No extra amount will be refunded on a saving accrued as a result of a promotion being applied nor will the value of a free item be refunded.

Once a promotion has been applied this cannot be replaced with another promotion that the order is eligible for after the order has been placed.

Safety

Always adhere to the manufactures guidelines, safety protocols and maximum user weights. Always read the product handbook before use. Failure of following these institutions may invalidate your warranty.

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