FAQs

Our website is meant to show our comprehensive stock range, and the vast majority of items which we sell are shown here.

The main exception is our Approved Used scooters and powerchairs, which vary frequently over time and between stores. If you’re looking to buy second-hand, we would strongly advise popping by to browse the latest products available.

Whilst we do our best to allow customers to select from the full range of options for each product online, if there is a special request which you are unable to make another way (e.g. a certain paint scheme) please make a request of this in the “Order notes” box at the online checkout.

We will be in touch with you following your order to make sure that you get your purchase just the way you want it.

So, from extra storage space, to pink mobility scooters, and everything in-between, if you can get it, we’ve got you covered!

Can mobility scooters go on the road? The answer is that some can and some can’t. Mobility scooters are divided into two classes – Class 2 and Class 3. Class 3 mobility scooters are those which can travel at 8mph. All Class 3 mobility scooters, from budget options to those which are considered the best 8mph mobility scooters, are road-legal.

There’s not a one-size-fits-all answer to this question. Generally speaking the answer is yes, but what’s practical plays a big part. The lightest mobility scooter options, which tend also to be some of the narrowest, are the most practical option for navigating tight aisles. However, even if you deliberately choose a lightweight or three wheeled mobility scooter, there’s no guarantee that any and all shops will let you in.

Whilst we do offer warranties on our mobility scooters, we would strongly recommend that if you are buying from a more isolated area, e.g. off the UK mainland, that you consider taking out specialist insurance for your convenience and peace of mind. There are also options which can be selected at the point of purchase which can reduce or prevent certain more common issues, such as mobility scooter puncture proof tyres, so do look into this. Mobility scooter suspension is another example of a common safeguard against not only discomfort, but minor terrain-related hiccups.

We Sure Do! In fact we have a whole page full off all different product reviews, unboxing videos & Much More.

Lifestyle & Mobility TV

Yes.

We get asked about this a lot. It is a long-standing part of our digital sales offering. Prior to the COVID-19 outbreak and the ongoing logistical disruption which this set off, we were able to offer this service across a much wider range of products.

Unfortunately it is harder to provide this service now, but we were keen to retain it where possible for certain mobility products. Whilst we endeavour to keep the list of products to which this applies as up-to-date as possible, we do still advise that customers call ahead before purchasing items offered as such in case the availability situation has deteriorated.

Much as we would love to be able to do so, like every other business, supply chain disruptions and similar mean that this is not always possible.

We make every effort to be as quick as possible with deliveries, and as clear as possible with delivery timescales. However, some things are beyond our control, and unless explicitly stated at the point of sale, we are presently unable to guarantee delivery dates.

Hopefully we will once more be able to do so in the future.

Obviously, we hope that you will not feel this way about anything you buy from us, but if you do want to claim for a refund, the relevant information can all be found here

If you are issued a refund on an online purchase, it usually takes between 5 and 10 working days from the point of initiation for the money to be returned to you by our digital payment facilitators

For security reasons, phone payment is offered at sole discretion of Lifestyle & Mobility in each instance.

If you are unable or unwilling to pay online in the standard way, we can accept BACS transfers. A BACS transfer can be arranged over the phone by calling

020 8159 7070

(Line open between 9am-5pm Monday-Saturday)

Who qualifies for VAT exemption? We get asked this question a lot. The answer is that if you, or the intended end user for the product which you’re buying is considered disabled, provided that you self-declare the nature of the disability at the checkout stage, your purchase will qualify. You do not need to provide any additional proof etc. Disability VAT exemption applies across almost the entire range of products which we sell, so whether you’re buying a mobility scooter, a bariatric reclining chair, or anything else of the sort, you’re almost certainly covered. If you do have any doubts, feel free to contact us before finalising your purchase and we can clarify matters quickly and easily

For Black Friday 2022, one of the really important things to know about are the terms & conditions of our prescriptive product offers.

In order to qualify for, respectively: