Our Products

Is your complete product range shown online?

Our website is meant to show our comprehensive stock range, and the vast majority of items which we sell are shown here.

The main exception is our Approved Used scooters and powerchairs, which vary frequently over time and between stores. If you’re looking to buy second-hand, we would strongly advise popping by to browse the latest products available.

What if I am unable to select a particular variation when ordering my product?

Whilst we do our best to allow customers to select from the full range of options for each product online, if there is a special request which you are unable to make another way (e.g. a certain paint scheme) please make a request of this in the “Order notes” box at the online checkout.

We will be in touch with you following your order to make sure that you get your purchase just the way you want it.

Delivery & Returns

Can I have some more information on the "Free Next Day Delivery" offer?

Yes.

We get asked about this a lot. It is a long-standing part of our digital sales offering. Prior to the COVID-19 outbreak and the ongoing logistical disruption which this set off, we were able to offer this service across a much wider range of products.

Unfortunately it is harder to provide this service now, but we were keen to retain it where possible for certain mobility products. Whilst we endeavour to keep the list of products to which this applies as up-to-date as possible, we do still advise that customers call ahead before purchasing items offered as such in case the availability situation has deteriorated.

Can you give a guaranteed delivery time for every product?

Much as we would love to be able to do so, like every other business, supply chain disruptions and similar mean that this is not always possible.

We make every effort to be as quick as possible with deliveries, and as clear as possible with delivery timescales. However, some things are beyond our control, and unless explicitly stated at the point of sale, we are presently unable to guarantee delivery dates.

Hopefully we will once more be able to do so in the future.

I am unsatisfied with my product, how do I go about requesting a refund?

Obviously, we hope that you will not feel this way about anything you buy from us, but if you do want to claim for a refund, the relevant information can all be found here

How long will it take for my online purchase to be refunded?

If you are issued a refund on an online purchase, it usually takes between 5 and 10 working days from the point of initiation for the money to be returned to you by our digital payment facilitators

Payment

Can I make purchases over the phone?

For security reasons, phone payment is offered at sole discretion of Lifestyle & Mobility in each instance.

If you are unable or unwilling to pay online in the standard way, we can accept BACS transfers. A BACS transfer can be arranged over the phone by calling

020 8159 7070

(Line open between 9am-5pm Monday-Saturday)

Call us

020 8159 7070

Call to speak to one of our experienced advisors for all help, advice and product support

Email us

Fill out our contact form

We’ll aim to get back to you within 24/48 hours between 8am an 5pm

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