Returns Policy

Returning Something In Store

We hope you’re happy with every purchase you make with Lifestyle & Mobility, but if this isn’t the case we hope to make the returns process as simple as possible.

If you are purchasing something for someone else and you think you may need to return it for a refund, you must mention this to a member of staff before purchasing the product. In certain situations it may be agreed by the manager on duty that you can have a refund, this will be written, signed and stamped on you receipt by the manager on duty. This MUST be done before a purchase. Under no circumstances can this be done after a purchase.

If you have simply changed you mind after purchasing a product in store, we cannot offer a full refund which is in line with the sales of goods act which was amended in March 2012. In certain situations, we might be able to offer you a credit note as a goodwill gesture, the credit note can be used in anyone of our stores.

If you have made a deposit with us, you have now entered a contract with us, agreeing to purchase the item at the full amount that was agreed, if you then change your mind only under certain situations, we might be able to offer you a credit note as a goodwill gesture, the credit note can be used in anyone of our stores.

Unfortunately we cannot accept returns on product(s) that are Made To Order, Bespoke, Special Builds or Prescriptive Products these are often have been specially adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products.

Returning Online Products

Cancellation

If you wish to cancel your order before we’ve despatched it, please call 01702 417 088 to request cancellation. We try to dispatch things very quickly so if you need to cancel your order please do so as soon as possible!

Please note once we have despatched an item(s) to you, the item cannot be cancelled and the below returns process comes into effect with their respective charges.

We hope you’re happy with every purchase you make with Lifestyle & Mobility, but if this isn’t the case we hope to make the returns process as simple as possible.

You have the right to return your order within 14 calendar days of receiving the goods. After this period we cannot accept any returns.
To cancel your order you must contact us via telephone to notify us of your decision to return. Below are our full details if you need to contact us for another reason.

Telephone: 01702 417 088 – E-mail: [email protected]

Postal Address: Lifestyle & Mobility, 45-49 Market Square, SS14 1DE

To receive a full refund the product(s) MUST be returned complete, unused, in an undamaged state and in the original packaging.
We will not refund you any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
If the product(s) are not returned in their original condition, Lifestyle & Mobility reserves the right to charge for repair or replacement of any product(s).
We’re happy for you to unpack the item and inspect it properly. However, if you’ve used or installed it we will only make a partial refund to cover the loss in value of the product. This could be up to 50% of the price of the item.
If on return of the goods, whether by post, self-delivery or courier, we find that necessary packaging is missing then we reserve the right to charge an £80 fee to repackage the product(s).
Unfortunately we cannot accept returns on product(s) that are Made To Order, Special Builds or Prescriptive Products have been specially adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect. For incontinence products a refund can only be granted if you haven’t opened the outer packaging/wrapping.

Engineered Collection Policy

Where goods need to be dismantled to enable return we can arrange to send a mobility technician to collect the product from you at a convenient time.

If this service is needed, please notify us by phone or in writing within 14 days of the product being delivered.
By ordering this service you agree to pay a cost of £80 (confirmed beforehand) as an engineer service fee.

Collection Return

If your product(s) were delivered by Standard Delivery and you wish to return them via courier you’ll incur one of the following charges, depending on the product.
At Lifestyle and Mobility we strive to save you as much money as possible. However, the charges below are incurred by ourselves when we arrange a courier to collect your item, so if you select a returns collection you are agreeing to pay this returns fee.