Returning Something In Store

We hope you’re happy with every purchase you make with Lifestyle & Mobility, but if this isn’t the case we hope to make the returns process as simple as possible.

• If you are purchasing something for someone else and you think you may need to return it for a refund, you must mention this to a member of staff before purchasing the product. In certain situations it may be agreed by the manager on duty that you can have a refund, this will be written, signed and stamped on you receipt by the manager on duty. This MUST be done before a purchase. Under no circumstances can this be done after a purchase.     

• If you have simply changed you mind after purchasing a product in store, we cannot offer a full refund which is in line with the sales of goods act which was amended in March 2012. In certain situations, we might be able to offer you a credit note as a goodwill gesture, the credit note can be used in anyone of our stores.

• If you have made a deposit with us, you have now entered a contract with us, agreeing to purchase the item at the full amount that was agreed, if you then change your mind only under certain situations, we might be able to offer you a credit note as a goodwill gesture, the credit note can be used in anyone of our stores.

• Unfortunately we cannot accept returns on product(s) that are Made To Order, Bespoke, Special Builds or Prescriptive Products  these are often have been specially adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products.

Returning Online Products

Cancellation

If you wish to cancel your order before we’ve despatched it, please call 01702 417 088 to request cancellation. We try to dispatch things very quickly so if you need to cancel your order please do so as soon as possible!

Please note once we have despatched an item(s) to you, the item cannot be cancelled and the below returns process comes into effect with their respective charges.

We hope you’re happy with every purchase you make with Lifestyle & Mobility, but if this isn’t        the case we hope to make the returns process as simple as possible.

• You have the right to return your order within 14 calendar days of receiving the goods. After this period we cannot accept any returns.
• To cancel your order you must contact us via telephone to notify us of your decision to return. Below are our full details if you need to contact us for another reason.

    Telephone: 01702 417 088 – E-mail: [email protected]

    Postal Address: Lifestyle & Mobility, 45-49 Market Square, SS14 1DE

• To receive a full refund the product(s) MUST be returned complete, unused, in an undamaged state and in the original packaging.
• We will not refund you any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
• If the product(s) are not returned in their original condition, Lifestyle & Mobility reserves the right to charge for repair or replacement of any product(s).
• We’re happy for you to unpack the item and inspect it properly. However, if you’ve used or installed it we will only make a partial refund to cover the loss in value of the product. This could be up to 50% of the price of the item.
• If on return of the goods, whether by post, self-delivery or courier, we find that necessary packaging is missing then we reserve the right to charge an £80 fee to repackage the product(s).
• Unfortunately we cannot accept returns on product(s) that are Made To Order, Special Builds or Prescriptive Products have been specially adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect. For incontinence products a refund can only be granted if you haven’t opened the outer packaging/wrapping.

Returning Faulty Goods

• If your goods are out of Warranty don’t worry we can still get them fixed for you, as long as parts are still available. Please Email us on [email protected]
• So what happens if my goods are faulty under warranty? If your goods are faulty while under warranty don’t worry we will fix them. The only down side of this, it’s your responsibility to get them back to us. You can either bring them to one of our retail stores or send them to us via carrier. If you do choose to send them by carrier this must be sent in good packaging and MUST be secured on a pallet. The reason for this is due to health and safety and moving and handling reason. Please also note: we will not except responsibility for any damages.
• You will also need to allow us adequate time to fix and wait for parts from the manufacturer if required. 
• Please note: All scooters/powerchairs purchased in-store come with a 12 month warranty on battery’s, if you purchase a scooter online this will be reduced to 6 months. All scooters/powerchairs sold online come with a 12 month warranty, except battery’s. Any additional warranty’s to this will ONLY apply to in-store purchases only. 
• If you need to apply for a warranty, please email us [email protected] with a Subject of ‘Warranty’ we shall respond to all warranty’s within 7 working days. 
• So what happens if I have a faulty product that I brought in-store? Please contact the store you purchased it from, along with your receipt or proof of purchase. Our staff where possible will send an engineer to you as long you are within a 20mile radius of that store. Where possible we will also lend you a loan product, this isn’t always guaranteed and can’t always get you a like for like product. We will aim to get your product fixed in a timely manner, however sometimes things our out of our control such as wanting on parts from the manufacturer and back long of work may cause delays. If you have a further questions please email us at [email protected]

Engineered Collection Policy

Where goods need to be dismantled to enable return we can arrange to send a mobility technician to collect the product from you at a convenient time.

• If this service is needed, please notify us by phone or in writing within 14 days of the product being delivered.
• By ordering this service you agree to pay a cost of £80 (confirmed beforehand) as an engineer service fee.

Collection Return

• If your product(s) were delivered by Standard Delivery and you wish to return them via courier you’ll incur one of the following charges, depending on the product.
• At Lifestyle and Mobility we strive to save you as much money as possible. However, the charges below are incurred by ourselves when we arrange a courier to collect your item, so if you select a returns collection you are agreeing to pay this returns fee.

All refunds will be processed within 14 days following receipt of goods.